From my perspective as someone who has lived in an apartment for many years, but is now searching (with my husband) for a home in which we can eventually retire, the process is one that initially filled us with trepidation, in that we want to be in a quiet, suburban area, but don’t want to be too far removed from essential services. Mr. Charles was honest from the beginning, explaining to us that there were many seemingly “perfect” looking residences for us that would turn out to be “money-pits,” and that we had to be careful in our search and not be taken in by purely exterior aesthetics, and by estimates of time-travel to and from the city that were highly exaggerated; he told us not to worry, though, that we would take as many trips together as was necessary throughout the upstate area to first acquaint ourselves with “country living,” and then to become educated as to the pros and cons of the various townships and what to expect in terms of becoming self-sufficient, particularly during the winter months. Mr Charles was very patient and forthcoming, and never once did we feel like we were imposing on his time; quite the contrary, he made us feel like we could take all the time we needed to find just the right fit, and that he would be there with us until the process was concluded. Many times he has picked us up at various train stations upstate and spent the day showing us around, imparting his considerable knowledge and helping us to narrow our choices to the most practical ones for us. Personally, I have had much experience over the years in dealing with brokers, and it has truly been a refreshing change dealing with someone like Mr. Charles, who I am convinced has helped us to avoid many potential choices that would not have been in our best long-term interests, and who has broken down the complexities of house-hunting into a far more manageable and far less anxiety-provoking process.